Descrição da Empresa

A Kelly é uma empresa líder e especialista em consultoria, talento e recrutamento especializado de recursos humanos, que opera em todo o mundo e coloca anualmente mais de 500.000 pessoas a trabalhar a nível global.

Descrição da Função

Job Type: Full-time Job Location: Remote We are recruiting a Technical/IT Support Specialist (m/f/d) to join our client's operation in Portugal. Our client is a consulting company that provides management solutions, information technologies, and outsourcing services to its clients. It is headquartered in Ireland and has branches spread across the globe! Benefits: * Employment Contract with Kelly Services (temporary replacement); * Competitive base salary; * Food allowance; * Transportation allowance; * Night shift differential; * Opportunity to integrate into a leading company in the market. Working hours: 24/7 rotating shifts. Responsibilities: * Provide IT user support via telephone, email, and web channels; * Resolve incidents and user requests promptly; * Collaborate on problem-solving and implementing changes; * Utilize ITSM tools for ticket management following ITIL processes. Qualifications: * Professional Training or intermediate degree in Systems Administration or similar; * Fluency in English and Spanish (mandatory); * Previous experience in similar roles; * Strong analytical skills; * Proficiency in ITSM tools and Active Directory (preferable); * Familiarity with ITIL principles and certifications; * Technical certifications in microinformatics; * Proficiency in Microsoft Office 365. If you meet these requirements, please submit your application. A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services. _______ Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

Competências

• Criatividade
• Gestão de tempo
• Persuasão
• Trabalho de equipa

Localização

• Lisbon