Descrição da Empresa

Workster é uma agência de recrutamento internacional com15 anos de experiência na indústria de BPO / Outsourcing especializada em encontrar os melhores talentos linguísticos a melhor oportunidade de emprego possível em todos os países da Europa. Workster is an international recruitment agency leveraging 15 years of experience in the BPO / Outsourcing industry to specialize finding top language talent the best possible job opportunity across all countries in Europe

Descrição da Função

Workster is looking for talented Dutch speakers at a C1 level to join our clients dynamic customer service team abroad, located in Lisbon. This is an excellent opportunity to represent some of the world’s leading companies across various industries and provide exceptional service. By joining our clients’ teams, you will have the chance to work with major brands such as Google Ads, Facebook/Meta, and Mercedes-Benz, among others in the technology, fashion, and automotive sectors.

• Customer service in Dutch via phone (inbound/outbound), email, or chat
• Knowledge of English is sometimes required (depending on the workplace)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, providing suitable solutions and alternatives within the given deadlines
• Collaborate with other customer experts to resolve open cases
• Maintenance and updating of internal systems
• Exact tasks will be discussed according to the selected work position

Perfil

• Native/fluent in written and spoken Dutch (B2H-C1)
• Knowledge of English is an advantage
• Experience in customer support, online or in person, is desirable
• Excellent written and verbal communication skills
• Resourceful and stress-resistant personality that can adapt and stay calm in all situations

Oferta

• Accommodation in one of our client’s apartments;
• Reimbursement of the initial flight;
• Free annual return flight to your home country;
• Free Portuguese language courses, water sports, soft treks (or hiking tours) and much more for anyone interested;
• An international career in a multicultural environment;
• The opportunity to work with leaders in various sectors;
• Intensive training to become familiar with the product and the customer;
• Long-term growth opportunities;
• Private health insurance after 6 months of employment.

Localização

• Lisboa, Portugal