Descrição da Empresa

A Decision é um projecto empresarial, constituído por sócios e consultores com uma vasta experiência profissional, em empresas de Serviços, de Gestão e de Tecnologias, e com um vasto historial de actividade nos principais sectores económicos.

Descrição da Função

Description: Responsibilities - Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations. - Act as first responder for critical issues impacting timelines and deliverables. - Coordinate with technical and functional teams to resolve blockers quickly and efficiently. - Maintain escalation logs and ensure transparency of critical issues to management. - Implement preventive measures to reduce recurring issues and improve process resilience. - Communicate status updates and resolution plans promptly to stakeholders and leadership. Years of experience - 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects. - Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory. Functional Skills - Strong knowledge of ERP rollout processes, data migration dependencies, and business-critical workflows. - Ability to analyze root causes and propose preventive measures for recurring issues. - Skilled in risk assessment and contingency planning. Technical Skills - Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when migrating non-regulated, non-SAP systems into S/4HANA, and integration points. - Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows. - Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases. - Experience with Agile or hybrid project management frameworks. - Knowledge of incident and escalation management best practices. Soft Skills - Excellent communication and stakeholder management skills, also when under pressure. - Strong problem-solving and decision-making abilities in time-sensitive situations. - Ability to prioritize and multitask during parallel rollouts. - Calm and structured approach to managing crises and escalations. Languages - Fluency in English (mandatory) Sector: Automotive Tech Location: Porto Work model: Hybrid (3x/week in the office)

Localização

• Porto, Portugal